Holland America Line resevillkor
Avboknings- och återbetalningspolicy
You are required to pay a cancellation fee (including 3rd and 4th berths) if You cancel Your Cruise, Cruisetour. Cancellation fees are based on the fare paid, excluding Taxes, Fees & Port Expenses, transfers, surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s). You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment You used at the time of booking or Your travel advisor and You must receive Your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date You communicated such cancellation.
Since a cancellation likely means a diminished opportunity to sell space on other cruises and Cruisetour, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment of the Carrier’s potential loss as liquidated damages. The amount of cancellation fee varies based on length of sailing for the Cruise and Cruisetour and timing of cancellation for cruise and Cruisetour, as illustrated in the schedules below.
Cancellation Fees
Grand World, Grand Voyages, any segment of a Grand World or Grand Voyage, 28+ day Hawaii, Tahiti & Marquesas, Amazon Explorer, Incan Empires (including segments), 30+ Transatlantic Voyages and any segment of a 30+ day Transatlantic:
120-91 days before commencing travel: an amount equal to deposit requirement
90-76 days before commencing travel: 60% of full fare
75 days or less before commencing travel: 100% of full fare.
All other voyages 7 nights or longer:
90-76 days before commencing travel: an amount equal to deposit requirement
75-61 days before commencing travel: 50% of gross fare
60-31 days before commencing travel: 75% of gross fare
30 days or less before commencing travel: 100% of gross fare.
Voyages up to 6 nights:
75-57 days before commencing travel: an amount equal to deposit requirement
56-29 days before commencing travel: 50% of gross fare
28-16 days before commencing travel: 75% of gross fare
15 days or less before commencing travel: 100% of gross fare.
In the event of a conflict between this Cruise Contract and the Carrier’s Standard Policy for Cancellations, Refunds & Final Payment, and as described on the Carrier’s website (https://www.hollandamerica.com/en_US/legal-privacy/cancellation-policy-US-default.html), the description of such policies on the website controls.
Cancellation Policy Exception(s):
A. If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if You cancel Your booking.
B. If You have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your gross fare if You cancel Your booking.
Shore Excursion Cancellation Policy
For complete details on the terms and conditions governing Shore Excursions, please review the Shore Excursions section of the Holland America Line website (https://www.hollandamerica.com/en_US/shore-excursions.html).
Please note that the Carrier’s COVID-19 Guest Protocols will impose certain restrictions regarding all shore excursions relating to participation, locations, times, eligible venues, and persons with whom the Guest may come into contact, as well as restrictions on the number of Guests. Guest understands and accepts that Carrier may prohibit Guest from going ashore in any port of call and/or limit Guest to going ashore to only specific activities sponsored by or shore excursions sold by Carrier in its sole discretion for public health-related reasons.
Name Changes
Name changes require the prior approval of Carrier and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.