Silversea Resevillkor
GENERAL TERMS AND CONDITIONS
Any and all information contained herein is in effect at this time and is subject to change at any time.
Information contained herein does not form part of any offer or contract. The transportation of guests and baggage on Silversea vessels is provided solely by Silversea and is governed by the terms and conditions printed on the Holiday Contract. The Holiday Contract will be included with your travel documents, is available upon request, or can be accessed through our website at silversea.com, and contains complete and important information regarding cancellations, itineraries, Silversea’s liability, health and immigration requirements, and other relevant terms and conditions. The terms and conditions of the Holiday Contract will apply to persons who have booked a cruise regardless of whether or not they have embarked the vessel. Please read your Holiday Contract carefully. Should the terms and conditions of the Holiday Contract be modified, a revised Holiday Contract, the terms of which will govern the subject cruise, will be sent to guests at least 150 days before sailing. To the extent that any of the information in these Booking Terms & Conditions conflicts with the terms of the Holiday Contract, the terms and conditions contained in the Holiday Contract shall control.
Itinerary arrival and departure times are always subject to change without notice. Silversea reserves the right to cancel, alter, advance, postpone or substitute any scheduled sailing or itinerary, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call, which, in its sole judgment and discretion, is justified for any reason, and to do so without liability for any loss whatsoever to guests as a result of said change(s). Additionally, Silversea reserves the right to cancel reservations and bookings in the event of a full-ship charter, whether or not a deposit or full payment has been received, and in such event, Silversea’s only liability will be to refund to the guest the amount it has received.
Silversea makes arrangements for transportation, other than ocean passage, only as a booking agent. Silversea’s responsibility does not extend beyond the vessel. In arranging for the transportation of guests to and from the ship, Silversea does so with independent contractors. Silversea is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodation, or lost luggage.
Travel documents will not be dispatched until full and final payment and guest Contact Information (defined below) has been received by the Silversea and cleared. For purposes of this Agreement, Contact Information shall mean a guest’s full name, passport number, address, telephone number (land and mobile), electronic mail address and emergency contact information and any other information as requested by Silversea. Silversea must be able to reach each guest’s emergency contact at any time of day. Silversea must, therefore, be provided with all information to allow Silversea to do so (such information should include the name, address, electronic mail address (if available) and phone number (including a mobile phone number if available) of a parent, guardian, spouse, domestic partner, or other person to contact in the event of an emergency. No guest will be allowed to embark a Silversea vessel unless Silversea has received all of the Contact Information. Should Silversea determine that any of the Contact Information provided is incorrect, guest may be asked to disembark the voyage. Silversea will not make a refund or otherwise be liable to guests who are denied boarding or disembarked.
CRUISE FARES AND PROMOTIONS
“Door-to-Door All-Inclusive Fares”
All fares are available in USD/EUR, per guest, based on double-occupancy and include: “Air Programme”, “Shore Excursions Programme”,“Private Executive Transfers Service””, the “Expedition Package” (on Expedition Cruises only) and the “Fare Guarantee” policy - for additional details, please check the specific paragraphs below. Cruise fares also cover certain shipboard services including: suite accommodations, butler service in any suite, unlimited Wi-Fi, onboard meals and entertainment, 24-hour dining service, beverages aboard ship including select wines, champagnes, spirits, soft drinks, water, tea and coffee, gratuities aboard ship (except spa). Single supplements will apply and vary by voyage. To reserve a suite under this offer, a reduced deposit of 15% of the booking value is required within seven days of booking or sooner, depending on voyage and time of booking. Full payment is due no later than 120 days (30 days for DACH markets) prior to departure otherwise, booking may be subject to immediate cancellation and any applicable penalties applied. Offer combinable with Venetian Society loyalty rewards.Not included in your cruise fare are: selected shore excursions, meals ashore, fuel surcharges, dinners in La Dame (Per guest reservation fee of US$60), Seishin Restaurant (Per guest reservation fee of US$40) and Kaiseki Restaurant (Per guest reservation fee of US$40), accommodations whilst ashore, casino gaming, laundry or valet services, purchases from the ship boutiques or any item or service of a personal nature such as medical care, massages, spa treatments, private fitness instruction, hair styling and manicures. Some champagne, premium wine and spirit selections, caviar, cigarettes and cigars are not included in your fare and may not be available at all times. Champagne and caviar are not offered onboard Silver Origin.
Cruise fares cover certain shipboard services including: suite accommodations, butler service in any suite, unlimited Wi-Fi, onboard meals and entertainment, 24-hour dining service, beverages aboard ship including select wines, champagnes, spirits, soft drinks, water, tea and coffee, shore excursions (Included Shore Excursion Programme, see detail below), “Private Executive Transfers Service” (see detail below) gratuities aboard ship (except spa). All fares are quoted in USD/Euros, per guest, based on double-occupancy.
Under normal conditions the cruise fare is guaranteed at the time of booking. However, the fare that you pay is determined far in advance of initial departure on the basis of then-existing projections of fuel and other costs. In the event of any significant change in such costs beyond our control, including but not limited to increases in the price of fuel, currency fluctuations affecting our costs, increases in government taxes or levies, or increased security costs, Silversea reserves the right to surcharge passengers to cover such unexpected costs. Silversea has the right to refuse to transport passengers unless the additional surcharge is paid in advance of initial departure. It is guests’ responsibility to arrange flights and/or other travel arrangements to ensure arrival in good time for embarkation and to make suitable travel arrangements for return journey. Silversea strongly recommends guests ensure that any independent travel arrangements are adequately protected by insurance.
Other restrictions apply. Ships’ registry: Bahamas.
“Door-to-Door All-Inclusive Fares” penalty schedule
From the date of deposit to 151 days prior to the initial sailing date: USD 250 / EUR 250 per person; this admin fee will be automatically converted to a future cruise credit (FCC) and sent to you within 15 days from the cancellation date - please see detailed FCC terms below in the dedicated paragraph;
150-121 days prior to the initial sailing date: 15% of the total cruise fare per person
120 – 91 days prior to the initial sailing date: 25% of the total cruise fare per person;
90 – 61 days prior to the initial sailing date: 50% of the total cruise fare per person;
60 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person;
30 – 0 days prior to the initial sailing date or nonappearance at the time of sailing: 100% of the total cruise fare per person.
Please note that due to disruptions caused by Covid-19, Silversea has adopted temporary changes to our refund and cancelation policies. This may override some of the above standard terms and conditions where applicable. For more information please refer to our Covid-19 Protection Policy.
Admin Fee converted into Future Cruise Credit (FCC): within 15 days from the cancellations dates, clients will receive a FCC certificate in the same amount and currency of the Admin Fee. The FCC has a validity of 2 years validity from the issuing date. Any booking made using this Cruise Credit must be made prior to the expiry date above and sailing must commence no later than one year after the expiry date. This Cruise Credit is non-refundable and must be presented to your travel consultant and/or the Silversea reservations agent in advance of booking. The Cruise Certificate will not be honored onboard the ship and must be redeemed prior to embarking on the selected sailing. The Cruise Credit may be applied toward the cruise fare due and non-cruise components such as air upgrades, land, hotel nights and transfers, on a new booking made on or after its issue date. The Cruise Credit has no cash value and will be forfeited if not used prior to the expiration date. The Cruise Credit will be honored in the name(s) of the Guest(s) included on the Cruise Credit, or as a one-time exception the Cruise Credit can be transferred with a notarized letter from the Cruise Credit holder, naming the friend(s)/relative(s) the Credit is being transferred to. The Cruise Credit applies on any mutually agreed sailing of a vessel owned or operated by Silversea (unless charted to a third party) in which accommodation is available at the time the Cruise Credit is applied. The Cruise Credit may be used for all suite categories and pricing promotions other than: incentive groups and chartered sailings. Guests will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities for the new booking (other restrictions may apply). Guests may apply the value of multiple Cruise Credit certificate to any one booking. If the value of this certificate is applied to a booking of less than its assigned value, remaining amount can be used on other new bookings, subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the Cruise Credit will be rendered null and void. Any use of the Cruise Credit shall be subject to the rates, cancellation fees, brochure terms and conditions and terms of the passage contract in effect on the date the booking is confirmed by Silversea. If cancellation is made on travel booked using a Cruise Credit, the value of the Cruise Credit will be subject to Silversea’s standard cancellation policy terms. Other terms and conditions may apply. On behalf of Silversea, we look forward to the pleasure of welcoming you aboard in the very near future!
“Door-to-Door All-Inclusive Fares” are available on all Silversea voyages, including Special Combination Voyages, Grand Voyages and World Cruises – though for Grand Voyages and World Cruises dedicated payment terms and cancellation schedules apply.
“Port-to-Port All-Inclusive Fares”
“Port-to-Port” All-Inclusive fares are available on select cruises, in USD/EUR, per guest, based on double-occupancy. “Port-to-Port” fares include: “Shore Excursions Programme” and the “Expedition Package” (on Expedition Cruises only) - for additional details, please check the specific paragraphs below. Cruise fares also cover shipboard services including: suite accommodations, butler service in any suite, unlimited Wi-Fi, onboard meals and entertainment, 24-hour dining service, beverages aboard ship including select wines, champagnes, spirits, soft drinks, water, tea and coffee, gratuities aboard ship (except spa). “Air Programme” is not included into such fare, however, full-fare flights can still be added onto “Port-to-Port” bookings. Single supplements will apply and vary by voyage. To reserve a suite under this offer, a deposit of at least 25% (20% for DACH markets) of the booking value is required within seven days of booking or sooner, depending on voyage and time of booking. Full payment is due no later than 150 days (45 days for DACH markets) prior to departure otherwise, booking may be subject to immediate cancellation and any applicable penalties applied. Offer not including or combinable with Silversea’s “Air Programme” and “Blacklane Private Transfer Services”. Offer not combinable with “VS Sailings” and Venetian Society milestones 5% and 10% extra savings. Port-to-Port reservations will still allow guests to cumulate “Venetian Society” days. “Onboard Savings” limited to 2.5% saving off the cruise fare. Offer combinable with “Extend Your Voyage Savings”, and “Kids & Children Savings”. Other restrictions apply. Ships’ registry: Bahamas
“Port-to-Port All-Inclusive Fares” penalty schedule:
From the date of deposit to 151 days prior to the initial sailing date: 15% of the total cruise fare per person;
150 – 121 days prior to the initial sailing date: 30% of the total cruise fare per person;
120 – 91 days prior to the initial sailing date: 50% of the total cruise fare per person;
90 – 61 days prior to the initial sailing date: 75% of the total cruise fare per person;
60 – 0 days prior to the initial sailing date: 100% of the total cruise fare per person;
Please note that due to disruptions caused by Covid-19, Silversea has adopted temporary changes to our refund and cancelation policies, . This may override some of the below standard terms and conditions where applicable. For more information please refer to our Covid-19 Protection Policy.